HELImetrex respects your privacy and is committed to the protection of it!
What type of information do we collect?
HELImetrex collects information either online, by email, post, face to face, over the phone, or through partners. In most cases, the personal information HELImetrex will collect from you is the personal information required in order to provide services to you, and also for ongoing management and support services. This information may include the following;
- Mailing or street address
- Email address
- Telephone number
- Fax number
Other information may be collected to perform a service or project.
Cookies and Logging
When you visit the Website, we log certain information about your device (“device information”), including information about your web browser, IP address, date and time, and information about how you interact with the Website, to help us monitor usage of the Website.
Personal Information and 3rd Parties
There may be occasions where we supply your details to companies we do business with. Your personal information will not be disclosed to a 3rd party other than of the following only when required:
- HELImetrex partners
- couriers or parties responsible for delivery of your order
- anyone employed to provide services for HELImetrex which directly involves the customer
- law enforcement agencies as required to do so by law
- 3rd party service providers who assist us in providing services to you
Your personal information is private and will be treated as such. We take reasonable measures to protect your personal information where applicable. We endeavour to ensure your information is accurate, current and stored in a secure environment.
Our Website is hosted in Australia. Personal information may be transferred, stored, and processed in any country we engage service providers, including the United States. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those countries may be entitled to access your personal information.
We do not store credit card information on this site, nor are any payment details such as bank account details.
Your data rights
You have a right to request access to your personal information and to request its correction. We will take reasonably practicable steps to make sure that the personal information we collect is accurate, complete, and up to date.
At your request, we will provide you with a copy of any personal information which we hold about you unless an exception under the Privacy Act 1988 applies. We may charge a reasonable fee for retrieving this information, in which case we will inform you of the fee and seek your agreement to that fee before providing the information.
If you have any enquiries regarding this policy, please contact our office by email info(at)helimetrex.com.au or by post PO Box xxx, Everton Park QLD 4053, Australia.
Updates and Notification
HELImetrex Pty Ltd reserves the right to change this policy at any time. There will be no notification that this policy has changed. It is the responsibility of the customer to check the status of our policy each time you provide us with personal information.
European Union – General Data Protection Regulation (GDPR)
If you are a resident of the European Union for the purposes of the GDPR, then in addition to what is set out above, the following applies to you.
HELImetrex does not actively market or provide services to the European Union, however, we do not block persons from the EU to use the Website or engage with other services HELImetrex may provide if they so choose to do so.
In providing services to you, HELImetrex may make use of a number of automated processes using your Personal Information and your activity on our site as tracked, in order to provide relevant services to you.